Topic 3 Organizational conflict

Organisational Conflict (workplace conflict)
refers to the state of disagreement or misunderstanding, resulting from the actual or perceived different needs, beliefs, resources and relationship between the members of an organization.

Intra organisational conflict happens between different levels of an organisation (horizontal when at same level of the hierarchy; vertical when between hierarchical higher and lower levels of the hierarchy of the organisation)

Inter organisational conflict happens between different organizations. There are different types of this conflict: the one between organisations regulated by statutory rules, and the one between organisations and government/administrative agencies, regulated by State laws.

ADVICE for solving INDIVIDUAL conflicts…

Be fair

Organise face-to-face confrontation moments

Give and receive feedback from and to the teamwork

Assess your performance based on the effort of the teamwork

 Find solutions that works best for more organisation members

Listen the organisation’s needs

Levels of Conflict