Topic 3 Organizational conflict
Organisational Conflict (workplace conflict)
refers to the state of disagreement or misunderstanding, resulting from the actual or perceived different needs, beliefs, resources and relationship between the members of an organization.
Intra organisational conflict happens between different levels of an organisation (horizontal when at same level of the hierarchy; vertical when between hierarchical higher and lower levels of the hierarchy of the organisation)
Inter organisational conflict happens between different organizations. There are different types of this conflict: the one between organisations regulated by statutory rules, and the one between organisations and government/administrative agencies, regulated by State laws.
ADVICE for solving INDIVIDUAL conflicts…
Be fair
Organise face-to-face confrontation moments
Give and receive feedback from and to the teamwork
Assess your performance based on the effort of the teamwork
Find solutions that works best for more organisation members
Listen the organisation’s needs
Levels of Conflict
