STOP AND THINK , as soon as you notice the conflict. Your reaction influences the conflict’s development. Stay calm, strong and mature, don’t be bothered by words. DON’T FALL IN THE CONFLICT TRAP! when a person wants you to get angry
REDIRECT, the conflict into a positive discussion. Stay calm, patient, suggest what best for you and the person involved in the conflict, be open to active listening.
INVESTIGATE why the conflict occurred. Think about the causes of the conflict, share your point of view, how you feel, be open to listen, focus on the real problem.
FIND ONE OR MORE SOLUTIONS, working together. Don’t blame, don’t make excuses, be optimistic that a solution will be found, use one of the management styles.