STOP AND THINK , as soon as you notice the conflict. How you react and what you say will influence the conflict ‘s escalation or de-escalation. Stay calm, strong and mature, don’t be bothered by words, don’t fall in the conflict trap (when a person hope or wants you to get angry).
REDIRECT, as nothing can be solved till when the conflict won’t be redirected through a discussion. Stay calm, patient, suggest what best for you and the person involved in the conflict, be open to active listening
INVESTIGATEwhy the conflict occurred. Think about the causes of the conflict, share your point of view, how you feel, be open to listen, focus on the real problem.
FIND ONE OR MORE SOLUTIONS, working together. Don’t blame, don’t make excuses, be optimistic that a solution will be found, use one of the management styles.