Topic 1 The conflict resolution process

  • STOP AND THINK , as soon as you notice the conflict. Your reaction influences the conflict’s development. Stay calm, strong and mature, don’t be bothered by words. DON’T FALL IN THE CONFLICT TRAP! when a person wants you to get angry
  • REDIRECT, the conflict into a positive discussion.
    Stay calm, patient, suggest what best for you and the person involved in the conflict, be open to active listening.
  • INVESTIGATE why the conflict occurred.
    Think about the causes of the conflict, share your point of view, how you feel, be open to listen, focus on the real problem.
  • FIND ONE OR MORE SOLUTIONS, working together. Don’t blame, don’t make excuses, be optimistic that a solution will be found, use one of the management styles.