Topic 1 Communication – essence and origin

The term “Communication” comes from Latin word “communicare“ meaning to share, divide out or literally “to make common”.

Communication can be defined as a process by which information is exchanged between individuals.

It is done through a common system of symbols, signs or behaviour.

Good communication is essential in all areas of life as it helps to preserve good atmosphere which enhances gaining knowledge and social inclusion

Effective communication is defined as communication between two or more persons in which the intended message is:

Communicating effectively means that your ideas and concepts are being heard and people are acting upon them.

Communicating effectively means you are able to listen, understand, and take action on what other people say.

The seven Cs of effective communication:


Main ideas easily identified and understood.


Your messages should be friendly, professional, considerate, respectful, open and honest.


Gets to the point without using unneeded words or images.


Information presented in a logical sequence.


When creating a message, it’s important to give the recipient all of the information they need to follow your line of reasoning and to reach the same conclusions you have.


Includes specific examples or explanations.


In information, word choice, and grammar.