M7: Activity 2

Active listening is focusing on the interlocutor and what he has to say to us. The four key techniques for active listening are: Paraphrase, Clarification, Asking Questions, Reflecting.

True
False

The paraphrase is:

Reflection of the interlocutor's feelings in our message to him.
Asking the right number of questions to understand what the interlocutor is talking about,
Repeating the key words of the interlocutor in your own words allows you to check whether you understand the intention and content of his speech correctly

Clarification is:

Repeating the key words of the interlocutor in your own words which allows you to check whether you understand the intent and content of his speech correctly,
Organizing and generalizing important elements of the interlocutor's statements, often serves as a summary and allows to systematize the course of the conversation,
Asking the right number of questions to understand what the interlocutor is talking about as well as proper non-verbal communication,

Communication

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