Welcome to the Module 3: Conflict Resolution

This module will help you to: 

• Recognize and Manage -> Conflict Situations

How?

• By giving real life-examples & overviewing the necessary skills to manage them.
  ( through Theory; Learning activities; Recommendations)

This module will help you with:

• Understanding and contrast the conflict at all levels (individual, group, organizational).
• Recognizing the conflict management process (stop and think; redirect the conflict; investigate; find solutions) and its styles (avoiding, collaborating, compromising, accommodating, competing).
• Selecting the best conflict resolution skills (empathy, mediation, assertiveness, active listening, facilitation, etc.)