Welcome to the Module 3: Conflict Resolution
This module will help you to:
- Recognize and Manage -> Conflict Situations
- By giving real life-examples & overviewing the necessary skills to manage them.
( through Theory; Learning activities; Recommendations)
This module will help you with:
- Understanding and contrast the conflict at all levels (individual, group, organizational).
- Recognizing the conflict management process (stop and think; redirect the conflict; investigate; find solutions) and its styles (avoiding, collaborating, compromising, accommodating, competing).
- Selecting the best conflict resolution skills (empathy, mediation, assertiveness, active listening, facilitation, etc.)
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